Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions for requesting refunds for products purchased from SurgIT LLC & it's Franchised locations ("we," "us," or "our"). By making a purchase from us, you agree to comply with the terms of this Policy.

2. Eligibility for Refunds

2.1. To be eligible for a refund, the following conditions must be met:

The product must be returned in its original condition, unused, and in its original packaging.
The product must be returned within the specified timeframe outlined in this Policy.

2.2. Products that have been damaged or used by the customer may not be eligible for a refund.

3. Refund Process

3.1. To request a refund, please contact us at [Your Contact Information] within [number of days] days of receiving the product. Please provide your order number and details of the product you wish to return.

3.2. Once your return request is received and approved, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping unless the product is being returned due to an error on our part or a defective product.

4. Refunds for Big Ticket Items

4.1. Refunds for products with a purchase price over $300 are at the discretion of the store. However, as a general guideline, we typically accept returns for big-ticket items within 7 days of delivery, provided the product is returned in its original condition and packaging.

5. Refund Processing Time

5.1. Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase.

5.2. Please note that it may take some time for the refund to be processed and for the credit to appear in your account, depending on your bank or credit card issuer's policies.

6. Contact Us

6.1. If you have any questions about our Refund Policy, please contact us at payton.marshall@surgit.org.

Last Updated: 04/02/2024

By making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.